by jbaptiste | Nov 6, 2019 | attachments, backups, docker, docker-compose, email, otrs
Since the last post about the development of my unofficial OTRS docker image, appart from having the image updated to include OTRS’s latest version which currently is 6.0.23 released some days ago, there have been some small improvements that I want to talk...
by jbaptiste | Jun 18, 2019 | containers, docker, docker-compose, mariadb, otrs, smtp, smtp relay
Lately there have been some work with the unofficial OTRS docker images with the help of some new contributors. I have added some improvements and some new Pull Requests have been merged (thanks for those !). I’m going to review the latest updates done to the...
by jbaptiste | Dic 15, 2018 | backups, containers, docker, docker-compose, open source, otrs, restore
Another missing feature of my OTRS docker containers was the automation of the backup files. OTRS already includes a backup script, and we also included a convenience script that runs that script with default parameter values (full backups, gzip compressed), which you...
by jbaptiste | May 7, 2018 | docker, docker-compose, experimental, otrs, upgrade, upgrades
One missing feature of my OTRS docker containers was automating a major version upgrade without any manual configuration. It should be as easy to do as it is launching it. Minor versions upgrades are easy: just pull the new image and restart your containers. For...
by jbaptiste | Feb 13, 2018 | docker, docker-compose, githhub, otrs
At the end of last year, OTRS 6 was released, it has some cool new features like the revamped admin interface, the new SysConfig , or the message transmission status. You should check out the complete new features list if you want to know more. I have been working on...
by jbaptiste | Jun 14, 2016 | centos, containers, docker, docker-compose, help desk, install, mariadb, mysql, otrs, postfx, support software, tickets
UPDATE: This image has seen a LOT of improvements in the last four years, starting that it runs the latest OTRS version 6 and Znuny versions. See other blog entries to discover more about its development and new features ! At work we use OTRS for our help desk...
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